Privacy Policy

Who we are

City Translations Ltd is a translation company that performs translations and related services (e.g. editing translations). Our website address is:  We are committed to maintaining your trust and confidence. We do not share your data with other companies or organisations for marketing purposes. This privacy policy provides detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

What personal data we collect and why we collect it

We retain a record of any email correspondence you have with us. If you give us information by phone, we sometimes write down information you have given us, but we do not record phone calls. We keep a record of translations we have made in case of any queries or problems unless you ask us to delete them. Once we have deleted translations, we cannot help any further with queries or problems, so please be sure the translation is as you need it to be and we have answered any queries you have before you ask us to delete your translation. Personal data is used for replying to emails and for record-keeping and accounting purposes. Any personal data in texts you send us for translation is processed by being translated into another language and/or edited. Editing means checking that a translation is correct.

Comments on the website

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We only share your information with other parties to the extent this is necessary to perform the work you have requested. If the job you have requested involves both translation and editing of the translation, then another translator or translation company will always be involved. In this case, the text you have sent for translation will be shared with the other translator or translation company for the purpose of translation or editing or of finding out if the text falls within their area of expertise and they are able to edit or translate it. Personal data will only be shared to the extent that personal data is part of the text for translation or is otherwise necessary to perform the translation or editing job.
We also share any personal data we hold with anyone we are legally required to share it with, e.g. due to a warrant.
We can also share your personal data with third parties at your request.

How long we retain your data

Email correspondence and translation texts (source and target text) are deleted after no more than 7 years.  If you have sent us your CV or other details for the purpose of working together with us, this information is retained for 10 years. If you contact us and ask us to delete your data we will do so promptly.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Laura Byrne at
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

We use password protection to prevent unauthorised access to your data.

What automated decision making and/or profiling we do with user data

We do not use personal data for automated decision making or profiling.

Changes to this privacy policy

This policy was last reviewed on 22 May 2018. It will be reviewed every time changes to how the company treats data occur or when relevant changes to the law are made.